Privacy Policy
November 10, 2025
Version 1.0
Introduction
This Privacy Policy explains how CanScan AI collects, uses, stores, and protects your information when you use our mobile application. By using CanScan AI, you agree to the collection and use of information in accordance with this policy. We may update this policy from time to time, and will notify you of significant changes.
User Accounts and Authentication
CanScan AI now offers optional user accounts to enhance your experience with features like community participation, cloud sync, and personalized analytics.
We use secure authentication providers (Google Sign-In and Apple Sign-In) to manage user accounts. When you create an account, we collect and store your email address and create a unique user identifier.
Information We Collect
Personal Information
When you create an account, we collect the following personal information:
- Email address (from authentication provider)
- Username (chosen during onboarding)
- Province or territory location
- Profile preferences and settings
- Marketing communication preferences
- Leaderboard participation preference
Activity and Usage Data
For authenticated users, we collect and store:
- Scan history (barcodes, products, timestamps)
- Community chat messages and interactions
- AI-generated analysis results
- Product images uploaded for analysis
- Favorite products and saved searches
- Subscription status and usage credits
Device and Technical Information
We automatically collect certain technical information to improve app functionality:
- Device information (model, operating system version)
- App version and configuration
- Error logs and crash reports
- Performance metrics and usage patterns
How We Use Your Information
We use the collected information for the following purposes:
- To provide core functionality including barcode scanning and Canadian product identification
- To enable community features like chat and leaderboards
- To sync your data across devices when logged in
- To provide AI-powered image and product analysis
- To send marketing communications (if you opted in)
- To improve our services and develop new features
Data Storage and Retention
Cloud Storage
User account data, scan history, and community interactions are stored securely in our cloud database (Supabase) with encryption at rest and in transit. This enables features like cross-device sync and community participation.
Local Device Storage
The following data is stored locally on your device:
- Cached product information for offline use
- App preferences and settings
- Temporary scan data and images
Data Retention
We retain your account data for as long as your account is active. You may request deletion of your account and associated data at any time. Some anonymized aggregate data may be retained for analytics purposes.
Data Security
We implement industry-standard security measures including encryption, secure authentication, and regular security audits. User passwords are never stored directly - authentication is handled by trusted providers (Google and Apple). All data transmission uses secure HTTPS protocols.
Public Information and Data Sharing
If you opt into analytics and leaderboard features, the following information may be publicly visible:
- Your username
- Your province/territory
- Aggregate statistics (scan counts, badges, scan streaks)
- Recent scan activity in the live activity feed (product name, brand, timestamp)
- Product comments you post (up to 500 characters per comment)
Community chat messages are visible to other authenticated users. Product comments and activity feed data are visible to all app users. We never sell your personal information to third parties.
Your Rights and Controls
You have control over your data in the following ways:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a standard format
- Opt-out: Disable specific features or data collection
- Marketing: Unsubscribe from marketing communications
- Privacy Settings: Manage leaderboard and community visibility
Payment and Subscription Information
Premium subscriptions are processed through RevenueCat and the respective app stores (Apple App Store, Google Play Store). We do not directly store credit card or payment information.
We receive only transaction confirmations and subscription status from payment processors.
Third-Party Services
CanScan AI integrates with several third-party services:
Supabase
Our backend infrastructure provider for database, authentication, and real-time features.
Google Gemini AI
Used for AI-powered image analysis and product identification via Vertex AI. Images are processed according to Google's privacy policies.
RevenueCat
Manages subscription billing and payment processing.
Open Food Facts
Provides product information database. Queries are anonymous.
Google Services
Maps API for store locations, Custom Search for product information, and authentication services.
Sentry
Error tracking and performance monitoring. Only technical data is shared.
Marketing and Communications
If you opt in to marketing communications during onboarding or in settings, we may send you product updates, Canadian shopping tips, and feature announcements. You can unsubscribe at any time through the app settings or via the unsubscribe link in emails.
Camera Access
Camera access is required for barcode scanning and image analysis. Images are processed in real-time and only stored if you explicitly save them or use the AI analysis feature.
Location Information
We collect your province/territory during signup for regional analytics and leaderboards. When you enable CanScan Go with GPS tracking, we collect and store precise location data (GPS coordinates) with your scans to power the gamification features. This data is only collected with your explicit permission and can be disabled at any time in settings.
Children's Privacy
CanScan AI is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover such information has been provided, we will promptly delete it.
Changes to This Privacy Policy
We may update our Privacy Policy periodically. Significant changes will be notified through the app or via email (for registered users). Continued use of the app after changes constitutes acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or to exercise your data rights, please contact us at:
By using CanScan AI, you consent to our Privacy Policy and agree to its terms.